FAQ

Customer Service

For questions regarding orders, shipping, or general inquiries, please contact us through the Contact Us page.

Customer service hours are Monday–Friday, 9:00 AM–5:00 PM Eastern Time (ET), excluding holidays.

Please allow up to 24–48 business hours for a response.

During high-volume periods, response times may be slightly extended.

Can I change or cancel my order?

Please review your cart and shipping information carefully before placing your order.

Because many Shakti Lotus products are produced on demand, we cannot guarantee order changes or cancellations once an order has been placed. If you need assistance, contact us as soon as possible and we will do our best to help, though changes may not be possible once production has begun.

My tracking says “Delivered,” but I don’t have my package

Once a package has been marked as Delivered by the shipping carrier, it is considered fulfilled.

If you cannot locate your package:

• Check around your delivery location

• Confirm the shipping address provided at checkout

• Contact your local carrier or post office directly for further assistance

Shakti Lotus is not responsible for packages marked as delivered by the carrier.

How do I track my order?

Once your order ships, you will receive a confirmation email with tracking information.

After an order has been transferred to the shipping carrier, tracking updates are managed by the carrier directly. Please allow up to 48 hours for tracking information to update after shipment.

What happens if my package is returned to sender?

If a package is returned due to an incorrect or incomplete address provided at checkout, we will contact you to arrange reshipment.

If we do not receive a response within 30 days, the order may be considered closed.

Reshipment may require additional shipping charges.

Items returned to sender due to customer address errors will be recharged the shipping rate.

What countries do you ship to?

At this time, Shakti Lotus ships within the United States, including Puerto Rico.

International shipping availability may expand in the future.

What if my item arrives damaged or incorrect?

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery with your order number and clear photos of the issue. Eligible claims will be reviewed in accordance with our Returns & Exchanges policy.

Do you offer returns or exchanges?

• Return eligibility and conditions are outlined on our Returns page.

• Please review that page before placing your order, as policies may vary by product type.