Returns & Exchanges

At Shakti Lotus, many of our items are created specifically for each order through a print-on-demand process. Because of this, we maintain a limited returns policy designed to ensure fairness while honoring the nature of our production model.

Please review the information below before placing your order.

Returns Eligibility

We accept returns for store credit only under the following conditions:

• Return requests must be submitted within 14 days of delivery

• Items must be unused, unworn, unwashed, and in original condition

• Items must be returned in their original packaging
  

Once your return is received and inspected, you will be notified by email. Approved returns will receive store credit for the item value, excluding original shipping costs.

Final Sale Items

The following items are final sale and not eligible for return, refund, or exchange:

• Sale or discounted items

• Gift cards

• Items marked as final sale
  

Print-on-Demand Items

Because our products are produced on demand, we are unable to accept returns or exchanges for:

• Incorrect sizing

• Color preference

• Buyer’s remorse
  

Please review sizing charts, product details, and care information carefully before placing your order.

Damaged, Defective, or Incorrect Items

Items are made to order. If your item arrives misprinted, damaged, or incorrect, we’ll replace it at no cost. For size or preference-based returns, we offer store credit or exchange only.

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery and include:

• Your order number

• A brief description of the issue

• Clear photos showing the problem
  

If approved, we will offer a replacement or store credit, at our discretion.

Claims submitted after 7 days may not be eligible for resolution.

Return Shipping

• Customers are responsible for return shipping costs unless the item arrived damaged or incorrect

• Original shipping charges are non-refundable

• We recommend using a trackable shipping method, as we cannot guarantee receipt of returned items
  

Items returned to sender due to incorrect or incomplete address information may be subject to reshipping fees.

Processing Time

Once your return is received and approved, please allow 3–5 business days for store credit to be issued. You will be notified by email when processing is complete.

Gifts

If an item was marked as a gift at checkout and shipped directly to you, approved returns will be issued as store credit.

If the item was not marked as a gift, store credit will be issued to the original purchaser.

How to Start a Return

To request a return, please contact us through our Contact Us page and include your order number and reason for return.

Returns sent without prior authorization may not be accepted.